Shipping / Return
FREE Shipping for orders over $50
RETURN & REFUND POLICY
Most orders placed on business days are shipped within two business days. Expedited shipping does not guarantee faster processing time.
We use the following carriers to deliver our orders:
Canada Post USPS, UPS, FedEx.
In most cases, you will receive a tracking number for your order in the email notification that your order has been fulfilled. The tracking information will also be available if you log into your account online. If for any reason you do not receive their tracking number, you can contact customer service and we will provide it for you. Once a package is picked up by the corresponding carrier service, de Jaune™ releases responsibility for the shipment. If for some reason the tracking information shows that the order is not being sent to the correct location, or is invalid, please contact our customer support team. We will be happy to assist by confirming the shipping details of the order. In some cases, an investigation can also be created through the carrier service. Please ensure that the location that your order is being shipped to is safe and secure. de Jaune™ is not liable for any packages that are lost or stolen, once they have been successfully delivered by the carrier.
The rate charged for the shipping of your order is based on the weight of your products and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order.